Case Study: FNAC.com achieves 33% faster incident resolution and standardized, business-aware alerting with Axway WideVision Alert

FNAC Relies on Axway WideVision Alert to Continuously Control the Business Impacts of IT Alerts and Incidents

FNAC, a leading French retailer with 176 stores and a high-volume multi-channel business, faced fragmented IT supervision that left teams without a clear morning overview and store managers without useful incident information. With monitoring spread across 14 consoles and data in multiple tools (SCOM, Tivoli, Nagios), FNAC needed to consolidate alerts, prioritize actions, measure service availability from a business perspective and assess the real store-level impact of technical incidents.

FNAC deployed Axway WideVision Alert as a non‑intrusive hypervisor to centralize, filter, correlate and prioritize alerts (combining severity, component criticality and business impact) and to present operational, tactical and strategic dashboards. The solution cut consoles and alert noise, improved incident responsiveness by 50% and reduced resolution time by one-third, while boosting communication with store managers, clarifying SLAs and lowering outsourcing costs.

FNAC.com

Daniel Richard

IT Production and Operations Director