Case Study: Monoprix achieves end-to-end order visibility and on-time fulfillment with Axway Decision Insight

Ensuring retail order fulfillment with Axway Decision Insight

Monoprix is a leading French retailer with over 500 stores, a growing e-commerce channel and millions of daily transactions. As its business and IT landscape became more complex, orders were increasingly at risk of being blocked or lost across disparate systems, threatening SLAs, timely store replenishment and same‑day/next‑day delivery commitments.

To fix this, Monoprix deployed Axway Decision Insight across its outbound logistics to monitor the entire order lifecycle, plug into existing systems, issue alerts and provide dashboards and an audit trail. The platform now tracks some 200,000 orders a day, delivers end‑to‑end and predictive visibility, reduces operational risk (avoiding tens of thousands of euros in blocked orders daily), optimizes processes and improves in‑store and online customer experience.

Monoprix

Jérôme Simon

Implementation Team Manager