Case Study: DB Schenker achieves 24/7 data security and business continuity with Axway Mission-Critical Support

DB Schenker gains data security and support in a heartbeat

DB Schenker Logistics, a global leader in transportation and logistics with over 62,000 employees, operates SWORD — its mission-critical B2B EDI platform that handles more than 10,000 connected customers, 25 million messages per month and 4.5 TB of annual message volume (growing ~15% yearly). Ensuring uninterrupted business continuity and mitigating operational risk for this “heartbeat” system was a top priority.

To protect SWORD, DB Schenker deployed Axway B2B alongside Axway Mission-Critical Support (MCS), gaining 24/7 follow-the-sun support, dedicated regional MCS account managers and technical teams, clear escalation procedures, an SLA with monthly KPI reporting, regular health checks, and a mirrored test environment in India for safe patch and performance testing. The result: proactive, preventive and predictive services that improve system stability and rapid issue resolution, measurable SLA performance, smoother product updates and a trusted long-term partnership that supports next‑generation B2B deployment.

DB Schenker

Thomas Endries

Senior Vice President, Corporate Customer & Enterprise Integration