Case Study: Leading Global High‑Tech Manufacturing Company achieves operational excellence and improved customer satisfaction with Axway AMPLIFY Decision Insight

Building a superior customer experience one real-time insight at a time

This leading global high‑tech manufacturer, which ships more than 100,000 systems a day and relies on hundreds of tier‑one suppliers, faced chronic visibility gaps in its reporting service. With a 24‑hour SLA for tens of thousands of daily reports, up to 30% of reports in one region had errors or missing data, causing customers to be the first to notice failures, increasing churn, credit payouts and costly manual fixes.

The company deployed AMPLIFY Decision Insight, starting with a rapid lean workshop that produced nine operational dashboards and real‑time alerts. The dashboards enabled proactive identification and resolution of at‑risk reports (nearly 100 orders fixed in the first two hours), reduced SLA violations, improved customer satisfaction and retention, and increased revenue, prompting a global rollout.