Case Study: Procter & Gamble achieves near-100% uptime and streamlined B2B order processing with Axway B2Bi

Building a Solid B2B Communication Strategy with Axway B2Bi

Procter & Gamble, a global consumer goods leader, faced mounting B2B challenges after growth and acquisitions increased order, invoice and shipment volumes to hundreds of thousands per month. Legacy dial-up processes and limited visibility created long transmission times, error-prone restarts and supply‑chain disruptions, while P&G needed to reliably onboard and manage 200+ trading partners and support hundreds of millions of dollars in daily orders.

P&G implemented the Axway B2Bi gateway to consolidate B2B communications into a single, standards-compliant framework with active failover across data centers, single‑URL partner access, real‑time monitoring and secure audit trails. The deployment delivered near‑100% uptime, faster onboarding, reduced manual intervention and lower VAN/phone-line costs, improving transaction visibility, partner relationships and overall supply‑chain efficiency.

Procter & Gamble

John Duker

E-Commerce Specialist