Case Study: AmerisourceBergen achieves 24/7 trading-partner integration and 90% faster EDI issue resolution with Axway B2Bi

AmerisourceBergen delivers vital medical products on time with always-on trading partner integration

AmerisourceBergen, one of the largest healthcare supply‑chain providers in the U.S., needed reliable 24/7 communications with its trading partners while processing more than 200,000 EDI messages per day (about 220 million annually). Its legacy setup—15 separate gateways and tightly coupled translation engines—made onboarding large retailers slow and troubleshooting time‑consuming, risking SLA breaches and financial penalties.

The company standardized on Axway B2Bi as a single, loosely coupled, geo‑clustered gateway with rich APIs and separated processing from translation. The new platform delivers always‑on partner integration, centralized visibility (reducing investigation time from hours to about 15 minutes), automated onboarding that saves thousands of hours, the ability to support ~30% partner growth without extra headcount, and improved SLA compliance while handling the majority of its EDI volume.

AmerisourceBergen

Scott Marshall

Director, Application Delivery Services