Case Study: Leading Mortgage Servicer Company reduces loan boarding time and improves data accuracy with Axtria

Leading Mortgage Servicer Company - Customer Case Study

Leading Mortgage Servicer Company, a leading mortgage servicer and sub-servicer, was struggling with a manual loan boarding process that took up to 15 days, produced frequent errors, and often missed CFPB-mandated notification deadlines. Incomplete and inconsistent capture of mission-critical data, especially loss mitigation and in-flight modification details, further complicated the process.

Axtria re-hauled the loan conversion and boarding process by redesigning workflows with SLAs and automation in SAS, VBA, and .NET, adding KPIs for accuracy, completeness, and timeliness, and implementing a customized ETL tool with standardized mappings. As a result, Axtria improved boarding data mapping to over 90% across prior servicers, cut notification turnaround time from more than 15 days to under 6 days, reduced seasoned loan boarding to under 3 days, and raised completeness and accuracy to more than 90% for 30 key business elements.