Case Study: Stockholm Parkering processes 4,000 cases per month and modernizes parking operations with Axonom

Stockholm Parkering leverages Microsoft Dynamics CRM and Powertrak Portal to process and manage 4,000 cases each month

Stockholm Parkering, the municipal parking operator in Stockholm, faced an aging, high‑risk homegrown system that could not support multi‑channel case intake, mobile field service, or future IoT integration. To modernize operations and extend service via mobile devices, they engaged Axonom (with implementation by partner Softronic) to deploy Microsoft Dynamics CRM alongside Axonom’s Powertrak Portal.

Axonom’s Powertrak Portal delivered browser‑based case management, guided customer interactions, mobile service‑order handling and integration with Dynamics NAV and ExFlow for invoice workflow. The solution enabled a 360° view of customers, powerful BI and reporting, integration with 20+ suppliers, self‑billing and automated invoice authorization — driving measurable impact such as 4,000+ cases created per month and centralized monitoring of roughly 78,000 parking spaces, faster response times and improved operational decision‑making.

Stockholm Parkering

Christian Rockberger

CEO