Case Study: MSI Systems Integrators achieves 85% faster bid processing and a $2.3M ROI with Axonom

Customer and Data Management System Helps Maintain Growth, Increases Revenue

MSI Systems Integrators, an Omaha-based IT solutions provider with about 425 employees, was struggling with fragmented data across multiple systems that made tracking customers and converting leads inefficient and costly. To consolidate CRM and business processes, MSI partnered with Microsoft partners Axonom and KnowledgeDNA, selecting Microsoft Dynamics CRM and deploying Axonom’s PowerTrak add-on to provide advanced portals, forecasting, and workflow capabilities.

Axonom’s PowerTrak, integrated with Microsoft Dynamics CRM, KnowledgeDNA’s KDNA, and MSI’s accounting system, created a single unified data repository and automated bid and document management. The combined solution sped bid certification processing by up to 85% (reducing typical bid preparation from 4–8 hours to under an hour, often 20–30 minutes), improved lead handling, forecasting, and resource management, and delivered an estimated $2.3 million return on investment.

MSI Systems Integrators

Gina Morkel

Vice President of Marketing and Communications