Case Study: Maricopa Police Department achieves modern cloud-based dispatch and improved officer safety with Axon

Maricopa Police Department - Customer Case Study

Maricopa Police Department, a 70‑sworn‑officer agency serving about 50,000 residents, faced an aging on‑premise CAD that was costly to maintain, lacked basic features (decade‑old maps, no field warrant hits) and hurt responsiveness, morale, and officer safety. In 2019 they partnered with Axon to replace that legacy system with a modern, cloud‑based CAD solution (Axon Respond).

Axon deployed its cloud platform with body‑worn camera and sensor integration (including Axon Body 3), remote configuration, and streamlined training, delivering incremental upgrades without large, disruptive updates. The result was faster issue resolution (tickets addressed in hours instead of weeks), improved situational awareness that supports officer safety and faster calls for service, and high user satisfaction—Commander James Hughes reported being “100% happy” with Axon’s solution.

Maricopa Police Department

James Hughes

Commander