Case Study: Hillsborough County Sheriff’s Office achieves stronger community engagement and faster issue resolution with Axon’s My90

How My90 opened the lines of communication in Hillsborough County

Hillsborough County Sheriff’s Office, which serves more than 1.5 million residents with about 2,100 sworn deputies, needed a better way to gather meaningful community feedback beyond limited social media reach and cumbersome third‑party surveys. As existing users of Axon’s Officer Safety Plan, the agency adopted My90 by Axon to create targeted post‑contact, public and employee surveys and centralized feedback in one familiar platform.

My90 by Axon was soft‑rolled out in August 2022 and quickly delivered results: HCSO received thousands of comments in the first five months and saw a high response rate, which helped them apprehend a suspect reported at a bus stop, meet CALEA accreditation survey requirements, improve welfare‑check procedures through timely feedback, and boost dispatcher morale. By combining My90 insights with crime data, Hillsborough County Sheriff’s Office can better prioritize resources, and Axon’s integrated ecosystem minimized training and deployment friction.

Hillsborough County Sheriff’s Office

Samuel Portalatin

Captain