Case Study: GrassRoots Tree & Turf Care cuts complaints and proves service quality with Axon body cameras

How body cameras cut complaints & help a lawn care company do business

GrassRoots Tree & Turf Care, a Georgia-based fertilization and weed control company, struggled to prove to customers that technicians had completed requested services when complaints came in. To resolve disputes and protect technician morale, the company needed a better way to document field work, and turned to Axon and its body cameras with Axon Evidence for video capture and management.

Axon’s body cameras gave GrassRoots an easy way to record treatments, upload and search footage, and verify service calls with customers. The result was faster complaint resolution, a prompt 5-star review from one customer after video was shared, and stronger customer trust, while technicians felt more secure and better able to prove the quality of their work.

GrassRoots Tree & Turf Care

Josh Wise

Chief Executive Officer