Case Study: Aurora Police Department (Mission: community engagement) achieves increased public trust and hires more officers with Axon's My90

How Aurora PD increased community engagement with MY90 by Axon

Aurora Police Department Mission Statement faced rising distrust, difficulty measuring community sentiment, and retention challenges as it worked to reduce crime while increasing transparency and communication. To address this, the department turned to Axon and deployed My90 to gather real-time, community-focused feedback and better understand residents’ day‑to‑day concerns.

Axon’s My90 sends automated, confidential post‑call text surveys and supports internal officer wellness polling, with results shown in web dashboards and PDF reports. The straightforward setup and union buy‑in let Aurora PD put My90 on “autopilot,” producing actionable data that helped convince City Council to hire and train more officers, increased community engagement and transparency, and provided measurable, ongoing insight into both public sentiment and officer wellbeing.

Aurora Police Department Mission Statement

Bill Rowley

Administrative Services Lieutenant