Case Study: Patriot Pros reduces liability and improves customer service with Axon body cameras

Better Serving Customers and Reducing Liability with Axon

Patriot Pros, a 25-year HVAC, plumbing and electrical company led by owner Javier Hoggard, was struggling with false customer claims, drawn-out investigations, and the liability that comes from "he says, she says" situations. To protect staff and the company’s reputation, Patriot Pros adopted Axon body cameras and the Axon Network to capture clear, noninvasive video documentation of jobs.

Axon’s dock-and-walk workflow automatically uploads secure footage so technicians can supply indisputable proof of proper job completion, quickly resolve disputes, and reduce unnecessary return visits. By using Axon, Patriot Pros decreased liability, lowered insurance premiums (savings passed on to customers), improved technician training and behavior, and freed up time previously spent on claims and investigations.

Patriot Pros

Javier Hoggard

Owner and CEO