Case Study: Jackie B. Lovett Trucking achieves fewer errors and faster invoicing with Axon Software

Jackie B. Lovett Trucking - Customer Case Study

Jackie B. Lovett Trucking Co., Inc., a 55-year-old, family-owned hauler operating about 52 trucks, was running a 25-year-old DOS-based system that forced duplicate data entry, slow invoicing, frequent errors, and time-consuming ticket retrieval. To modernize operations they went live with Axon Software in January 2019 to replace their legacy system and address invoicing, dispatching, payroll and customer communication challenges.

Axon Software delivered a customizable, integrated system and mobile app that centralizes data entry, enables emailed invoices and ticket retrieval, and automates settlements and payroll. The result: mistakes have dropped to about one or two per week, data entry was cut in half, turnaround on processing shrank from roughly five days to three, an AR clerk reclaimed two workdays, and the company can scale (an extra 20 trucks) without adding staff — all while improving customer service and driver satisfaction.

Jackie B. Lovett Trucking

Kris Lovett

Office Manager