Case Study: Tower Hamlets achieves up to 50% FOI cost savings and automated disclosure reporting with AXLR8

Tower Hamlets - Customer Case Study

Tower Hamlets was struggling with a high volume of statutory information requests—779 FOI requests in 2011—each taking an average 6.4 hours to handle and costing the council a minimum of £124,000 to respond. The council needed a way to manage FOI, EIR and other request types (CAFCAS, DPA) with secure redaction, deadline tracking and transparent public disclosure while reducing administrative overhead.

AXLR8 implemented its Request Management / FastTrack FOI system (integrated with Trigaware™ alerts) to automate the workflow: date-stamped logging, automatic acknowledgements, deadline-aware reminders, redaction approval, client portal and an automatically generated public disclosure log. As a result AXLR8 delivered faster, auditable processing and management reporting, cutting administration costs by an estimated 30–50%, achieving return on investment within 12 months and eliminating extra work for public disclosure.

Tower Hamlets