Case Study: Language Link Plus achieves rapid bookings and streamlined interpreter matching with AXLR8

LLP have increased efficiency in matching language skills and location to client requirements by implementing AXLR8’s system

Language Link Plus, a Slough‑based interpretation and translation agency with over 1,000 nationwide linguists and a five‑person administration team, faced a time‑critical matching problem: manually pairing language skills and locations to client requests was slow, error‑prone and risked double bookings while they committed to providing quotes within 30 minutes and confirmed bookings within hours. To solve this they selected AXLR8’s Staff Management and job‑tracking system (including CRM, staff portal and advanced search) to replace the manual processes.

AXLR8 implemented an integrated solution—CRM, staffing database, search by skill/location, auto SMS confirmations and job tracking—that streamlined recruitment, booking and client communication. The impact was immediate: searches that once took half a day (e.g., finding BSL translators within 10 miles) now produced responses in seconds (two replies within 60 seconds), application processing time dropped, double bookings were prevented and SLAs were consistently met, all while increasing efficiency without hiring additional staff.

Language Link Plus

Tariq Hanif

Language Link Plus