Case Study: Dudley Metropolitan Borough Council achieves time and cost efficiencies and improved FOI compliance with AXLR8

Dudley Metropolitan Borough Council - Customer Case Study

Dudley Metropolitan Borough Council needed a more capable information‑request system that could replace older tools seamlessly, provide self‑service for the public, manage request tracking, reporting and public disclosure, and stay compliant with changing legislation. After evaluating other options, Dudley installed the AXLR8 Information Management System in 2011 to handle growing volumes and increasing complexity of requests across multiple directorates.

AXLR8 implemented a managed IMS with self‑service forms, countdown timers for working and calendar days with automated reminder emails, advanced reporting, and modules such as Mail Tracker, Reviews and Appeals, all kept up to date by AXLR8’s support. The system delivered measurable benefits — time and cost savings, improved compliance with OIC deadlines, streamlined reporting, and the capacity to absorb double‑digit year‑on‑year growth (about 1,900–2,000 valid requests in 2014) — while enabling Dudley to adopt further features like Report Builder and transparency functions.

Dudley Metropolitan Borough Council

Lewis Bourne

Information Governance Manager