Case Study: Something Different (Europe) Ltd achieves fourfold warehouse throughput and tenfold order handling with axisfirst's axis diplomat

Something Different (Europe) Ltd - Customer Case Study

Something Different (Europe) Ltd, a UK wholesaler and importer of US-made gifts, faced rapid growth that had outgrown their Sage system and shifted from a small number of large stock orders to many small drop-ship online orders. To scale efficiently and avoid proportional headcount increases, they partnered with axisfirst and implemented the axis diplomat software alongside the axis vMerchant B2B website.

axisfirst delivered a combined solution—axis diplomat with carrier interfaces, automated consignment and tracking, a vMerchant site with bulk spreadsheet order upload, and handheld barcode-driven PDAs—to streamline picking, packing and carrier processing. The result: Something Different now handles four times the warehouse business and a tenfold increase in orders over ten years while staff numbers have only doubled, with most orders requiring human involvement only for the physical pick and pack.

Something Different (Europe) Ltd

Alfred van Pelt

Operations Director