Case Study: Gem Tool Hire & Sales Ltd achieves integrated multi-depot POS, hire management and maintenance tracking with axisfirst's axis diplomat

Gem Tool Hire & Sales Ltd - Customer Case Study

Gem Tool Hire & Sales Ltd, a multi-depot tool and plant hire business established in 1979 with 35 staff and thousands of product lines, needed a stable, fully integrated computer system to support accounts, payroll, hire management and Point of Sale across three depots. They also required dedicated depot connections, efficient face‑to‑face POS operation, and the ability to record, schedule and cost servicing and safety tests for plant items. axisfirst was engaged to provide a sector-specific solution, axis diplomat.

axisfirst implemented axis diplomat to deliver integrated accounts, payroll, hire management and POS across all depots, plus servicing/test scheduling and test-history with maintenance cost tracking. The system gives Gem Tool Hire & Sales Ltd instant access to business information, improves counter efficiency and provides clear reporting on fleet maintenance — a tailored solution that, as Marketing Director Richard Collier says, “fits our business requirements like a glove.”

Gem Tool Hire & Sales Ltd

Richard Collier

Marketing Director