Case Study: Fotospeed achieves streamlined e-commerce, accurate reporting and reduced costs with axisfirst (axis diplomat & axis vMerchant)

Fotospeed - Customer Case Study

Fotospeed, a specialist photographic supplier since 1988, had outgrown a very basic Mac-based accounts system and needed a more robust solution to handle increasing mail order/telesales and e-commerce demand. They engaged axisfirst and selected axis diplomat (with axis vMerchant for e-commerce) to replace their legacy processes.

axisfirst implemented axis diplomat integrated with axis vMerchant to centralise back-office modules, automate payment and credit-card handling, and import web orders directly for processing, backed by a flexible price matrix and comprehensive reporting. The change delivered accurate reporting and accounts, eliminated VAT and other financial discrepancies, greatly reduced processing errors and administrative time, and improved customer service—providing Fotospeed with better control and peace of mind.

Fotospeed

Jan Herlinger

Director