Case Study: Bexley Council improves resident service access with Axis12 Drupal website redesign

Bexley Council improves resident access and reduces support calls with Axis12

The customer, Bexley Council, is a local authority providing services and information to its residents. Their challenge was improving the user experience of their Drupal 8 website to help residents navigate its wide range of services more easily and reduce support queries. Axis12 was engaged to address these issues.

Axis12 implemented a user-centered solution that involved extensive research, tree testing, and refining the site's information architecture and labeling. They developed a new Drupal 8 site with GDS-compliant forms and a reusable content library, ensuring WCAG 2.1 AA accessibility compliance. The result was a more consistent website that allows residents to find information more quickly, reducing the number of support calls to the council's internal team.

Bexley Council