Case Study: Plex achieves real-time end-to-end observability with Axiom

Plex uses Axiom for real-time visibility into their vast streaming service

Plex, a streaming media service, needed to gain real-time observability into its Vercel-deployed platform to monitor performance for millions of users and analyze the impact of search engine bot traffic. Their challenge was to find a log analysis tool that integrated easily with Vercel, was affordable at scale, and provided the custom dashboards required to track issues end-to-end across their entire infrastructure.

Axiom provided the solution with its Vercel integration, enabling Plex to quickly create custom dashboards for comprehensive observability. Using Axiom, engineers identified a costly networking issue and gained the ability to monitor bot traffic, web vitals, and end-to-end performance in real time. The platform's pricing also scaled effectively with Plex's needs, allowing them to ingest all necessary logs without the high costs of alternative services.

Plex

Eric Matthys

Principal Software Engineer