Case Study: Food City cuts refrigerant-leak resolution time by 58% with Axiom Cloud

Food City cuts refrigerant-leak resolution time by 58% with Axiom Cloud

The customer, Food City, a major grocery retailer, faced significant challenges with its refrigeration systems, which were the largest contributor to its maintenance costs. Their team was overwhelmed by reactive emergency repairs and manual processes for handling refrigerant leak alerts from their existing system. The vendor, Axiom Cloud, provided its Enterprise Visibility and Early Leak Detection modules to help address this.

Axiom Cloud integrated its platform with Food City's ServiceChannel CMMS to automatically convert leak detection alerts into dispatched work orders. This eliminated all manual steps and provided technicians with detailed reports and suggested actions. The solution cut average leak resolution time by 58% and identified $643K in modeled savings over 12 months from early leak detection alone.

Food City