Case Study: KO Média centralizes subscription management on Shopify with Axial

KO Média centralizes subscriptions and cuts customer service calls with Axial

KO Média, a publisher of magazines and books including VÉRO and ELLE Québec, faced challenges with an outdated external subscription management platform and sought to improve the customer experience while reducing manual data tasks. They partnered with vendor Axial to migrate their various e-commerce stores onto Shopify to centralize operations.

Axial implemented a comprehensive Shopify solution that consolidated all of KO Média's products and subscriptions into a single, self-service portal. This gave customers the ability to manage their own accounts and reduced the volume of service calls. The project, which included strategy, development, and systems integration, provided KO Média with a modern platform that increased operational efficiency and created new opportunities for cross-selling.

KO Média