Case Study: Leading U.S. Railroad Company achieves passwordless MFA in 2 months and 30% fewer help‑desk tickets with Axiad

U.s. Railroad Leader Goes Passwordless To Keep Their Security On Track

The Leading U.S. Railroad Company faced repeated security alerts caused by weak and shared employee passwords and needed a fast, user-friendly way to stop breaches without overburdening IT. The company engaged Axiad to implement a passwordless MFA solution using YubiKey authentication devices to meet tight deadlines and streamline credential management.

Axiad delivered an on-premise credential management solution with a customer‑branded portal and YubiKey integration, rolling out the system in under two months and transitioning 20,000+ users. Axiad’s deployment cut help‑desk tickets by 30%, simplified password management, reduced IT workload, improved user satisfaction, and left the organization flexible to scale or move to the cloud in the future.