Case Study: Leading Transportation Company achieves organization-wide MFA adoption and reduced help‑desk calls with Axiad Cloud

Leading Transportation Company - Customer Case Study

Leading Transportation Company, a large transportation firm with 10,001+ employees, faced the challenge of registering and managing smart cards for its entire workforce and consolidating multiple point MFA solutions without creating user friction. They selected Axiad and deployed Axiad Cloud to provide multi‑factor authentication across workstations, cloud, web single sign‑on and VPN access.

Axiad implemented credential management and self‑service enrollment (except for administrative users), enabling roughly 20,000 users — including executives — to enroll and re‑enroll tokens; eight months after implementation security‑related help‑desk calls declined to below the organization’s historical password‑related volumes. The on‑premises rollout required about four months of deployment (with a two‑year phased organization‑wide rollout), ongoing maintenance of roughly half an FTE, and delivered excellent stability, scalability, measurable time savings, fewer support tickets, and reduced authentication risk.