Case Study: Leading Government Organization achieves streamlined PKI migration and self-service authentication with Axiad Cloud

Leading Government Organization - Customer Case Study

Leading Government Organization turned to Axiad and its Axiad Cloud offering to migrate an on‑premises PKI and consolidate certificate management for roughly 3,200 E‑token smart cards and about 4,500 machine certificates. The agency suffered high service‑desk volume from authentication issues (about one‑third of calls), painful token provisioning that once required a person onsite for three weeks, and the ongoing operational burden of running its own PKI.

Axiad implemented a managed Axiad Cloud private instance in a public cloud, moved certificate services, and enabled self‑service password resets, One Click Issuance and low‑touch self‑enrollment. The solution saved at least 200 provisioning hours in one lifecycle, reduced issuance time from several minutes to under a minute, cut hands‑on IT distribution, and enabled passwordless logon for workstations, VPN and cloud apps—delivering measurable time savings, lower total cost of ownership, and positive support and scalability outcomes for the customer.