Case Study: YubiKey cuts help desk calls 23% and achieves NIST compliance with Axiad

How this manufacturing company cut help desk calls with their Axiad & YubiKey deployment

YubiKey, a large manufacturing customer, needed to meet NIST SP 800-171 compliance and rapidly deploy 13,000 YubiKeys, but their manual, spreadsheet-based lifecycle management became too complex and costly. Axiad was engaged and used its SMARTidentity solution to streamline the rollout and ensure the project stayed on budget and on schedule for the government audit.

Axiad implemented YubiKeys for PKI authentication across Windows, Mac and VPN, provisioned PKI certificates on phones via Microsoft Intune, enabled MFA to cloud apps via AD FS SSO, added OTP for non‑PKI apps, and migrated on‑prem authentication to Axiad Cloud. The deployment passed the government audit, allowed IT to accelerate other critical projects, enabled users to self-manage credentials, and reduced help‑desk calls by 23%.

YubiKey