Case Study: Horizon Blue Cross Blue Shield of New Jersey achieves faster, native smart-card MFA and streamlined credential management with Axiad Cloud (Axiad)

Horizon Blue Cross Blue Shield of New Jersey - Customer Case Study

Horizon Blue Cross Blue Shield of New Jersey needed a scalable, high-assurance multi‑factor authentication solution to cover 10,000–12,000 internal employees, contractors and offsite vendors for workstation login, VPN and VDI access. After limited use of RSA SecurID, Horizon selected Axiad and its Axiad Cloud service to consolidate physical and virtual access, manage cryptographic credentials, and meet stringent compliance and security requirements.

Axiad delivered a cloud‑hosted backend, escrowing and issuing certificate‑based smart cards and YubiKeys while handling administration and deployment support. The implementation moved from proof of concept to production in 45 days and completed enterprise rollout within six months; today Axiad protects ~10,000–12,000 users, cut authentication time from roughly 20–30 seconds to about 5–10 seconds, saved administrators 5–10 minutes per incident via self‑service, and delivered flawless, highly scalable operations at a low per‑user cost.

Horizon Blue Cross Blue Shield of New Jersey

Damon Becknel

Vice President, Chief Information Security Officer