Axero
18 Case Studies
Case Study: Thought Leaders achieves vastly improved customer service with Axero's Communifire
A Axero Case Study
How Thought Leaders Improved Customer Service with Communifire as Their Community Site
Thought Leaders is an Australian professional training and coaching firm that helps experts become industry authorities. Facing the need to better support a diverse customer base with different information and support requirements, Engagement Manager Col Fink sought a cost-effective alternative to a bespoke platform that would bring customers closer to the organisation and improve service delivery.
They implemented Communifire as a customized community platform and intranet for internal and external communications and customer support. The site delivered vastly improved customer service—clients “rave” about the community—while increasing engagement, flexibility and capacity to grow; Col rates Communifire 8/10, noting a few UX and architecture quibbles but overall satisfaction after two years.
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Thought Leaders
Col Fink
Engagement Manager