Case Study: Clearify achieves $120,000 in annual savings and superior customer support with Axero

How Clearify Saves $120,000 a Year and Still Serves Customers and Partners With Excellence

Clearify, a provider of one of the largest third‑party QuickBooks add‑ons and a QuickBooks data warehouse, faced a common small‑business challenge: its product required a specific, sometimes tricky setup and lots of repetitive customer education, but the company couldn’t justify large full‑time support headcount. Clearify needed a way to deliver clear, consistent self‑help resources while still offering private, high‑touch support for customers and partners.

By building a customer‑facing support and content hub on the Axero platform—combining private tickets and messaging, public forums, a wiki, videos, blogs, file sharing and even their website—Clearify centralized communication and self‑service. The result: an estimated $120,000 annual savings by avoiding extra hires, 90–95% of customers served via self‑help, faster coordinated support for the rest, and improved SEO and overall customer experience.

Clearify

Chuck Vigeant

Founder, Managing Partner