Case Study: Clearify achieves 60% support cost reduction with Axero’s Communifire

How Clearify Reduced Support Costs by 60% by Shifting to Communifire

Clearify, a Houston-based business analytics and BI software firm led by founder Chuck Vigeant, faced mounting support challenges: heavy phone and email workloads, lost or tangled threads, repetitive questions, time-zone availability issues, and miscommunications that stole time from product innovation. The team needed a single, easy-to-manage platform that would let customers self-serve, let staff create and publish content without a programmer, and provide secure interaction between staff, customers, and solution partners.

They moved to Communifire and built an integrated support community with a knowledge base, blogs, videos, chat with screenshots, forums, cases, and product-to-community error logging. The shift made support self-serve and searchable, cut support costs by about 60% while enabling Clearify to support roughly 40% more people, freed resources for R&D, improved service delivery, and increased SEO-rich content that’s already driving more organic leads.

Clearify

Chuck Vigeant

Founder, Managing Partner