Case Study: Best Collateral achieves increased employee engagement and streamlined document management with Axero's Communifire

How Best Collateral Turned Document Sharing Into an Engagement Engine for 75+ Employees

Best Collateral is a California-based specialty finance company with a retail presence in nine locations and more than 75 employees. Operating in a highly regulated, process-driven industry, the company struggled with one-way, top-down communications—daily sales reports were sent only to managers or faxed to stores—leaving employees out of the loop, unable to celebrate wins, learn from trends, or access constantly updated policies and documents.

They implemented Communifire’s social document management as a single, role-based repository that didn’t burden IT and felt familiar to younger staff. By preloading valuable content, requiring managers to post daily reports, enabling access from retail terminals, and encouraging non-business social interaction, Best Collateral saw rapid adoption: daily posts across roles, peer coaching and spontaneous sales training, wider access to critical documents, stronger cross-location engagement, and a measurable improvement in company culture within a year.

Best Collateral

Rebecca Verhoeff

Executive Vice President/Co-Owner, Best Collateral