Case Study: Clearify saves $120,000 a year with Axero

Clearify saves $120,000 a year with Axero

Clearify, a provider of a third-party QuickBooks add-on for business analytics, faced the challenge of providing efficient customer support and education for their product's complex setup without incurring the high cost of hiring a large, full-time support team. They needed a versatile platform to offer self-service resources and private support channels. They turned to the vendor Axero to implement a solution.

Using Axero's platform, Clearify built a comprehensive external support portal featuring public self-help resources like articles, videos, and forums, alongside private ticket and chat systems. This solution saved the company an estimated $120,000 annually in hiring costs by enabling 90-95% of customers to use self-help options. It also improved customer service through faster, more respectful support and provided an unexpected SEO boost for their website.

Clearify