Case Study: Symmetric IT Group achieves higher margins with Axcient x360Recover BCDR

Symmetric IT Group Increases Margins with All-in-One BCDR Solution

Symmetric IT Group, a Tampa managed cloud security and IT services provider, needed a simpler, more affordable business continuity and disaster recovery approach after its previous cloud backup system proved overcomplicated, slow, and costly to manage. The complexity was driving up client costs, increasing ticket volume, and hurting profitability. Axcient’s x360Recover BCDR platform helped Symmetric IT Group meet a range of client budgets and continuity needs.

Axcient implemented x360Recover with Chain-Free backup technology and Direct-to-Cloud deployment, giving Symmetric IT Group faster backups, easier management, and hardware-free cloud backup options. The results included margins of 40% to 70%, ticket counts dropping from multiple times a week to less than once a quarter, and faster recoveries—including restoring one out-of-state client in the cloud and getting another client back online within four hours after Hurricane Irma.

Symmetric IT Group

George Lakiotis

Chief Executive Officer