Case Study: Midwest Computech cuts support-ticket time by 75% and speeds recovery with Axcient x360Recover

Reducing the Time Spent on Support Tickets by 75% With Easy to Use, Modern BCDR

Midwest Computech, an MSP led by CIO Ryan Keele, struggled with legacy Acronis hardware and vendor sprawl that produced frequent backup failures, high support ticket volumes, slow virtualizations, and rising management costs—issues that squeezed margins and threatened SLAs.

By standardizing on Axcient x360Recover (including Direct‑to‑Cloud and flash‑equipped Mini devices) with chain‑free backups, AutoVerify, and Virtual Office virtualization, they cut time spent on support tickets and failed backups by 75%, achieved 15‑minute RPOs and sub‑1‑hour RTOs, lowered TCO, and freed resources for higher‑value work.

Midwest Computech

Ryan Keele

Chief Information Officer