Case Study: NSK, Inc. eliminates downtime and doubles customer base with Axcient

MSP Eliminates Downtime, Doubles Customer Base, Adds Cloud Continuity to Service Offering by Switching to Axcient

NSK, Inc., a Boston-based IT firm turned managed service provider, struggled with frequent client outages, hardware failures, and ineffective support from its legacy Zenith backup solution. These problems forced manual workarounds, generated downtime for customers, and hurt NSK’s reputation and margins, prompting President Tim Lasonde to seek a more reliable, single-vendor alternative.

NSK switched to Axcient’s integrated backup, business continuity, and disaster recovery platform, gaining easier deployment, U.S.-based technical support, and Cloud Continuity for economical off-site protection. The move eliminated recurring downtime, enabled flawless daily restores, improved recovery times and margins, and helped NSK double its customer base to roughly 75 across multiple industries.

NSK inc

Tim Lasonde

President