Case Study: Midwest Computech reduces support tickets by 75% with Axcient x360Recover

Midwest Computech cuts support ticket time by 75% with Axcient

Midwest Computech, a managed service provider, struggled with its legacy Acronis BCDR solution, which was causing a high volume of support tickets due to failures and required substantial resources to manage. Seeking a competitively priced alternative to reduce these costs and improve recovery speeds, the company turned to vendor Axcient and its x360Recover platform.

By implementing Axcient's modern, hardware-free solution, Midwest Computech standardized its backups and leveraged faster devices with flash memory. This resulted in spending 75% less time on support tickets and failed backups, significantly increasing their profit margins. The solution also provided a 15-minute RPO and under one-hour RTO, ensuring business continuity.

Midwest Computech