Case Study: Integrated Technology Systems achieves rapid disaster recovery and reliable business continuity with Axcient

Integrated Technology Systems Ensures Business Continuity

Integrated Technology Systems is a Manhattan-based managed service provider supporting more than 1,100 end users. Frustrated by expensive, unstable BDR vendors and operating in a region prone to disasters (9/11, Hurricane Sandy), the company needed an affordable, reliable business-continuity solution that would reduce client downtime and stabilize partner relationships.

In 2012 ITS partnered with Axcient, rolling out Axcient Backup and image-based BDR solutions—ShadowProtect for smaller customers and Replibit for larger ones (including a 7 TB off-site deployment). The move enabled rapid recoveries (a flooded client was back online in four hours), improved client satisfaction, and delivered strong economics—over 50% gross margins—across their BDR portfolio.

Integrated Technology Systems

Michael Coopersmith

President