Case Study: Miller Electric Company achieves recovery in hours and dramatically reduced downtime with Axcient

Global Manufacturing Leader Turns to Axcient and Eliminates Application Downtime

Miller Electric Company, an employee-owned commercial electrical and low-voltage contractor serving Omaha, southwest Iowa and eastern Nebraska since 1912, was running a mixed physical/virtual IT environment with about 4 TB of critical data (including MS Exchange and SQL). Their legacy protection—tape backups sent to Iron Mountain and other inadequate vendors—left them with incomplete backups, long recovery windows measured in weeks, and slow support response times that caused frequent productivity and revenue losses.

They deployed Axcient’s Recovery-as-a-Service for local and cloud-based protection plus a web-based customer portal for monitoring and support. The solution was easy to set up and manage, enabled fast recovery of a corrupted DNS server and a virus-infected server with no business interruption, shortened recovery from weeks to hours, dramatically improved support response, and delivered thousands of dollars in savings.

Miller Electric Company

Shawn Estep

System Support Administrator