Case Study: MSP Digital Seattle achieves 15-minute RPO and <1-hour RTO with Axcient x360Recover

Digital Seattle leaves their legacy BDR provider aer 10 years for the automation and innovation of Axcient x360Recover

Digital Seattle, an MSP/MSSP, left a decade-long relationship with a legacy BDR provider after repeated failures eroded trust — including a data center outage during a global crypto attack that made cloud backups unreachable for days, accidental deletion of client backups, and slow, chain-based restores that required time-consuming reseeding. These incidents, along with a perceived lack of product innovation, forced the firm to find a more reliable and automated BCDR solution.

They migrated about 50 clients (≈50 TB) to Axcient x360Recover, adopting chain-free image-based backups, AutoVerify, Runbooks and a centralized portal. The result: faster, more reliable recoveries (15-minute RPO and under 1-hour RTO in practice), quicker file and full-system restores (clients brought back online in under an hour), reduced backup management time and costs, improved margins, and restored confidence in their backup strategy.

Digital Seattle

Voiko Tanev

Founder & CEO