Case Study: Business Information Solutions achieves 64% higher backup margins and 50% fewer support tickets with Axcient x360Recover Direct-to-Cloud

Consolidating on Chain-Free x360Recover Direct-to-Cloud Helps Win Clients and Decrease Support Needs

Business Information Solutions (BIS), led by CEO Phillip Long, needed a modern, standardized BCDR approach to protect dispersed remote endpoints, reduce vendor sprawl, and avoid putting both production data and backups solely in Microsoft 365. After moving from StorageCraft, BIS sought a chain-free, reliable solution that would ensure backup integrity, simplify management, and lower ongoing support overhead.

BIS consolidated on Axcient’s x360 platform—x360Recover Direct-to-Cloud plus x360Cloud and x360Sync—using a single multi-tenant portal for onboarding, training, and billing. Chain-free, image-based backups with AutoVerify, Virtual Office, and automated runbooks eliminated manual reseeds and sped recoveries, delivering a 64% margin on backup, a 50% drop in support tickets, reduced labor costs, faster response times, and a competitive edge that helped win new clients.

Business Information Solutions

Phillip Long

Chief Executive Officer