Case Study: Complete Technology quadruples endpoints managed with Axcient x360Recover

Complete Technology uses Axcient x360Recover to streamline operations for greater endpoint management capacity

Complete Technology, a managed service provider, faced rapid growth challenges as legacy BDR tools and vendor sprawl increased operational complexity, raised TCO, and limited technician capacity. To scale while meeting diverse client needs and strict SLAs, they needed a simpler, consistent platform that reduced specialized knowledge silos and sped onboarding and restores.

They standardized on Axcient x360Recover Direct-to-Cloud, a hardware-free, single-vendor BCDR platform that unified training, support, billing, and recovery processes. The result: in under three years Complete Technology grew from about 800 endpoints to over 4,100, sped onboarding and restores, reduced downtime and TCO, and improved efficiency and profitability.

Complete Technology

Ray Jackson

VP of Operations