Case Study: Where to Start, Inc. achieves HIPAA-compliant data protection and 75% backup margins with Axcient

Axcient Protects Data With Hipaa Compliance

Where to Start, Inc. Technology Solutions (WTS) is a San Francisco Bay Area MSP serving medical clients since 1999. Because healthcare customers require strict HIPAA compliance and face steep penalties for breaches (up to $1.5M, with laptop incidents starting around $10,000), WTS—run by a small staff and outside contractors—needed vendors that could meet evolving HIPAA requirements and reduce risk exposure.

WTS partnered with Axcient (since 2009) for HIPAA-compliant backup, BDR, and cloud file-sync solutions; Axcient completed formal risk analyses, signed Business Associate agreements and provides compliance attestations. The result: Axcient Backup became WTS’s most profitable managed service (about 75% margins), protecting roughly 54 servers and 400 desktops/laptops, with plans to roll Anchor out to nine of 12 clients (100+ users), enabling WTS to grow in the medical vertical while commanding higher margins.

Where to Start

Alan Helbush

President and CEO