Case Study: Centratech Systems achieves 50% boost in field technician productivity with AWS IoT

Centratech Systems Increases Productivity of Field Technicians by 50% Using AWS

Centratech Systems, an Australian provider of water and electricity monitoring and control solutions, faced rising customer demands for easier remote management, high hardware costs, lengthy six‑hour technician onboarding, and the overhead of managing servers and extensive code. To modernize its offering and support field technicians working across wide territories, Centratech Systems adopted the AWS IoT platform (after initially using Amazon EC2) to rearchitect its device and backend approach with a cloud‑centric IoT solution.

Using AWS IoT as a managed service, Centratech Systems moved much of the device logic to the cloud, deployed smaller, cheaper IoT‑enabled devices, and eliminated heavy server management and coding. The shift delivered measurable gains: field technician productivity rose by 50 percent, training time dropped from six hours to one, device costs fell to roughly one‑third less than predecessors, and enhanced IoT security and concurrent access expanded CTS’s addressable market and enabled new products and customer segments — all enabled by AWS IoT.

Centratech Systems

Richard Freedman

Managing Director