Case Study: Montefiore Health System achieves standardized, integrated facilities management across campuses with AwareManager

Montefiore Health System - Customer Case Study

Montefiore Health System, a large, multi‑campus healthcare organization, faced an aging facilities management information system that could not handle evolving needs for work orders, preventive maintenance and internal service requests across three campuses and roughly three million square feet. To create a single, standardized “fix” process and replace multiple legacy systems, Montefiore selected AwareManager’s facility management software and services.

AwareManager implemented a phased, enterprise rollout—deploying modules such as Work, Maintenance, Web Portal, PDA Pages and Purchasing, plus mobile and incident‑tracking capabilities—across real estate, housing, engineering, security, EHS, construction and other departments. The solution eliminated redundant data, integrated vendor invoice uploads into SAP, introduced barcode/scan‑to‑update workflows and live work‑order displays, automated requester notifications, and enabled richer analytical reporting; together these changes standardized operations, improved communication and efficiency, and provided actionable data for decision‑making.

Montefiore Health System