Case Study: Hines streamlines facilities operations across 150+ properties with AwareManager

Facility Management Software for Hines Properties

Hines, a privately owned international real estate firm with a portfolio of more than 1,300 properties and approximately $28.2 billion in assets, needed a standardized operations management platform to manage work orders, preventive maintenance, engineering, risk management, benchmarking and analytical reporting across its diverse global holdings. To address these challenges, Hines engaged AwareManager and adopted the AwareManager operations management solution.

AwareManager implemented a standardized rollout of its flagship AwareManager system to more than 150 Hines management locations worldwide and has collaborated with Hines for 15+ years on system enhancements, new procedures, best practices, and client‑specific modules. The partnership delivered measurable operational standardization and improved reporting and benchmarking capabilities, helping Hines maintain its global service and quality standards—an outcome Hines says “exceeded our expectations.”

Hines

Ilene Allen

Director Corporate Operations