Case Study: Dana-Farber Cancer Institute achieves standardized data and faster Joint Commission reporting with AwareManager

Dana Farber Cancer Institute - Customer Case Study

Dana Farber Cancer Institute, a leading cancer center and Harvard Medical School affiliate, needed a more powerful, flexible CMMS to replace an eight‑year‑old system that left data fragmented, relied on paper processes, and could not produce accurate, useful reports for Joint Commission and operational needs. After a formal search and consultant review, they selected AwareManager’s facility management software—including its Work Order and Email/Web modules—to address data standardization, reporting, and maintenance scheduling challenges.

AwareManager worked with Dana Farber and a data‑cleanup partner to standardize datasets, assign unique IDs to all equipment across 14 buildings, and train five system administrators plus about 40 trades and engineering staff; once scrubbed, the conversion took roughly two weeks. The AwareManager solution went live in October 2006, expanded to include Preventive Maintenance within three months, and enabled immediate benefits: precise query-based searches, streamlined asset tracking, faster Joint Commission reporting via a customized report, and incorporation of warranties, vendor contracts, construction and utility tracking—delivering measurable time savings and improved accuracy.

Dana Farber Cancer Institute

Allen Croteau

Director of Maintenance and Operations