Case Study: a Hong Kong-based largest property developer achieves actionable customer insights with AVSystem Linkyfi

Hong Kong-Based Largest Property Developers - Customer Case Study

AVSystem worked with one of the largest property developers in Hong Kong, which owns a luxury shopping mall. The challenge was to transform the essential service of guest WiFi from a cost into a strategic asset by gaining actionable customer insights and effectively managing the high-volume network traffic from a large and diverse customer base.

The vendor, AVSystem, deployed its Linkyfi platform to provide comprehensive WiFi management and detailed customer analytics. The solution delivered actionable insights into visitor demographics and traffic patterns, automated the secure collection of user consents for privacy compliance, and implemented bandwidth controls to ensure network stability. This enabled the mall to optimize operations, enhance the customer experience, and make data-driven decisions to better serve its international visitors.